▸ CONTACT VROOMER

We're Here to Help

Need help with your order, warranty, shipping, returns, or product questions? Our support team is here to help — with fast, friendly after-sales service for every Vroomer rider.

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01 / EMAIL

Email Support

For order questions, product support, warranty assistance, or after-sales service, please contact us by email.

support@vroomerbike.com →
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02 / HOTLINE

Hotline

Prefer to speak with us directly? Call our customer service hotline for support during business hours.

+1 947-837-7615 →
⏱ Working Hours 8AM – 5PM PST · Monday – Friday
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03 / SCOPE

What We Can Help With

  • Order and shipping questions
  • Bike setup and usage guidance
  • Warranty and replacement parts
  • Returns and after-sales service
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U.S. WAREHOUSE
Shipping & Returns Center
1450 Mission Blvd
Ontario, CA 91761
United States
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REGISTERED OFFICE
Hong Kong Horizon New Energy Technology Limited
RM 190, 26/F, Delta House
3 On Yiu Street
Hong Kong
▸ BEFORE YOU REACH OUT

For Existing Orders, Please Include:

To help us support you faster, please attach the following information when contacting Vroomer support. The more details you share, the quicker we can solve it.

01
Order Number
e.g. #VRM-12345 — found in your confirmation email
02
Name Used for the Order
Full name as entered at checkout
03
Email Used for the Order
Helps us locate your account instantly
04
Product Model
e.g. Vroomer E8 Electric Dirt Bike
05
Photos or Videos If applicable
Required for damage, defect, or warranty requests — clear photos or short videos help us resolve issues 3× faster.
Email Vroomer Support Call Hotline