• Normal wear and tear
• Tires, brake pads, chains, grips, and cosmetic scratches
• Damage caused by misuse, crashes, unauthorized modifications, water immersion, improper assembly, or lack of maintenance
• Commercial rental or racing use, unless specifically approved in writing by Vroomer

This warranty service is available exclusively to the original purchaser who bought a Vroomer product through official Vroomer channels.

• Non-original purchasers (secondhand owners): To receive the remaining warranty coverage, both of the following conditions must be met: (1) the 1-year warranty period has not yet expired; and (2) the original purchaser's name and order number are provided for verification.
• Stolen or lost bikes: Bikes that have been stolen or lost are not covered under this warranty.
• Unidentifiable damage: Products damaged to the extent that they cannot be verified as genuine Vroomer products are not covered.

Vroomer frames are covered by a 1-year replacement warranty. This warranty covers replacement of the frame only. Labor costs associated with removing original components and reinstalling them on a new frame are not included. A Vroomer authorized service representative will determine whether the frame qualifies for replacement.

The following frame-related issues are NOT covered (including but not limited to):

• Corrosion, paint fading, scratches, and impact marks
• Damage caused by collisions or impact
• Irreversible modifications (e.g. drilling or welding)
• Chain guards mounted on the frame (if applicable)

From the date the original purchaser receives the product, the battery is covered by a 1-year full warranty.

Within the 1-year service period: If a battery malfunction occurs, we will repair or replace the battery free of charge. Battery faults can only be evaluated and confirmed directly by Vroomer. The warranty on a repaired or replaced battery remains calculated from the original purchase date — it is not extended, and no cash refund will be issued.

This limited battery warranty does NOT cover defects or damage caused by:

• Accident, misuse, abuse, abnormal use (including but not limited to stunt riding, racing, or similar activities inconsistent with the product's intended use), improper storage, abnormal exposure to liquids, chemicals, moisture, abrasives, dust, negligence, or unusual physical, electrical, or electromechanical stress
• Unauthorized modifications
• Scratches, dents, and cosmetic damage, unless caused by Vroomer
• Products on which the serial number or barcode has been removed, defaced, altered, damaged, or rendered illegible
• Normal wear and tear
• Use of accessories, products, or peripherals not provided or approved by Vroomer for use with the product
• Assembly, testing, operation, maintenance, installation, repair, or adjustment performed in a manner inconsistent with the Assembly Instructions or User Manual
• External causes such as collision, fire, flood, storm, lightning, earthquake, exposure to severe weather, theft, blown fuses, or improper use of any power source

Additionally, for the battery specifically, this limited warranty does NOT cover:

• Charging with a charger not designed for or compatible with the battery
• Improper use of the charger
• Any seal on the battery being broken or showing evidence of tampering
• Use of the battery in any device other than its designated bicycle

To submit a warranty claim, please contact our customer support team at support@vroomerbike.com and provide the following information:

• Order number
• A clear description of the issue
• Photos or videos showing the problem
• Serial number, if applicable

If the customer fails to provide the required proof of purchase or supporting media, customer service reserves the right to decline warranty service.

Depending on the nature of the issue, Vroomer may provide one or more of the following remedies: troubleshooting support, replacement parts, repair guidance, or other appropriate remedies as determined by our service team.

Once a fault is confirmed to be covered under this warranty, Vroomer will provide replacement parts. All labor involving part replacement must be performed by a Vroomer-authorized technician. Vroomer may provide both parts and labor, but may also instruct you to replace certain components or perform self-service repairs.

Shipping damage claims are extremely time-sensitive. You must inspect your e-bike immediately upon delivery to confirm whether any damage exists. If damage has occurred in transit, please send clear photos or videos to support@vroomerbike.com within 48 hours of receiving the package. We will replace the damaged parts or compensate for the damage free of charge. Shipping damage reported more than 48 hours after delivery will not be accepted. This timeframe is consistent with our Shipping Policy and Refund Policy.